Fast-Food Service Plaza Workers Ratify Landmark Union Contract

MILFORD, Conn. - Last Friday morning, 32BJ SEIU announced that food service workers across Connecticut’s 23 service plazas voted overwhelmingly in favor of their first-ever union contract, which will include strong wages, improved time-off and scheduling, and other enhanced benefits. The contract will cover food service workers from various franchises on Route 15, I-95, and I-39. It is one of the first agreements of its kind in the fast-food industry – marking a historic milestone for the labor movement nationwide.  

“This is a watershed moment for everyone involved – from the workers, to our staff, to Connecticut workers and the labor movement as a whole,” said Rochelle Palache, Vice President and Connecticut State Director. “Over half a decade after starting this campaign, it feels so rewarding to finally see this through and achieve these guaranteed rights and benefits for the people who keep our highways serviced and fed. We couldn’t have accomplished this without the tenacity and hard work that our workers gave in keeping this campaign going for so long – this win, most of all, is from them and for them.” 

McDonald’s and other major fast food companies at the service plazas subcontract with Project Services, LLC, which has been acquired by Applegreen and contracts directly with the State of Connecticut to operate on state-owned land.

Over decades, despite their billions in sales, McDonald’s and the other fast food companies have not followed Connecticut law regarding paid sick time and the standard wage. The combination of low wages and lack of sick time forced workers to come to work sick so as to not fall deeper into poverty.

During the pandemic, many workers who had been organizing with 32BJ SEIU for better working conditions lost their jobs. Cooks and cashiers who continued working reported a lack of adequate protection, and the absence of any disinfection of the stores where workers have become sick.

The long battle for union rights included many solidarity expressions of public support for the food service workers including rallies at the highway rest stops, pressure on Governor Lamont, and a car caravan during the pandemic when the companies were not resp;responsive to workers' healthcare needs.

In 2023 Attorney General William Tong sued Project Service for $2.7 million in back wages, owed to the workers, many of whom are immigrant workers. The court case was won and in November, 2025 the owner was ordered to pay workers $1.5 million in owed wages. When hundreds of workers at 23 service plazas on I-95, I-395 and Route 14 voted to join the union in December, 2025 the company agreed to negotiate a contract.

Governor Ned Lamont hailed the historic contract recognizing that “service plaza workers work hard to provide for their families, contribute to their communities, and are always there for those traveling our highways. They deserve good pay and benefits. This first contract, which recognizes the important work they provide.” 

On the evening of Thursday, March 12, 32BJ SEIU reached an agreement with Applegreen USA Travel Plazas Central Services, the main service plaza employer in Connecticut, on the inaugural contract covering hundreds of food service employees across the state’s 23 food service plazas. The contract will span from April 1, 2026 to March 1, 2031. 

Under the terms of their contract, service plaza workers will have: predictable schedules and consistent hours, just cause and grievance and arbitration process, strong vacation accruals, improved training opportunities, strong wages under the Connecticut Standard Wage Law 

In November of last year, 32BJ SEIU and the main service plaza reached an agreement—over six years after the initial kick-off of their campaign—to grant workers a fair path to unionization, which they voted overwhelmingly to do in December. Bargaining committee members from 32BJ, comprised of workers from various franchises across the service plazas, began negotiations with Applegreen in late January of this year. 

Beginning in 2019, many service plaza workers brought forward complaints against several employers outlining a pattern of noncompliance, including allegations of wages below the legal standard, unsafe working conditions, and failure to provide adequate benefits. Applegreen agreed to pay workers the standard wage in Connecticut in their November settlement with the State Attorney General’s office and agreement with the union, resulting in higher pay, which has been reflected in their paychecks since. 

“It’s been a long time coming for food service workers to get the respect and the treatment we deserve,” said Nika Hyde, a bargaining committee member and employee at Auntie Anne’s at the Madison Southbound service plaza. “It is an honor to help my fellow Connecticut food service employees, who work so hard, have a dignified standard of living without constant struggle.”